How can I contact support at Worship Artistry?
1. Fill out and submit the contact form
2. Email us at firstname.lastname@example.org
3. Call us at (877) 545-6888 – this number goes to a voicemail but we'll respond by email as soon as we can.
You can expect to receive a response within the next business day.
Using the Website
How do I search for a song?
Use the magnifying glass icon on the left nav or under "Search" in the :// menu. If our engine can’t hunt it down, we don’t have it…yet. You can request a song using this form.
How do I request a song lesson?
Fill out this form to get the song you're looking for on our radar.
How often do you add new content?
We believe that with all of the music being released, it is impossible to have enough high-quality, well-organized content. It is our goal to add one new song each week, but we also keep adding vocals, bass, and drums to lessons that previously included only guitar and keyboard. We're always working on adding songs and lessons.
Is Worship Artistry legal?
Yes! Much of the work that goes on behind the scenes here is keeping song licensing on the up and up.
Where does the content on the site come from?
All of our content is created by the teacher that is creating the lesson.
Is this site just for churches?
God can hear you on stage in front thousands or in your room in front of stuffed animals. Our goal is to give everyone the tools to worship Him with music.
Can I print chord charts and sheet music?
To print the chord chart, simply select the print icon when you're in the song lesson. Then use your device's print function. Print from a mobile device by using a browser while holding the phone in landscape orientation. That's when you'll see the print icon.
Why can't I hear my instrument in the 'Practice Mix' or 'Play Along'?
Don't worry, that's the point. We drop the volume of your instrument down so you can hear yourself play along with the other instruments on the album recording. It's a great way to get a full-band practice experience when you're on your own. If you want to hear the master recording with your instrument, the Music Video is what you're looking for.
How do I make and share setlists?
Can I share my account with a friend?
No. If you'd like to go in with your friends or your worship team, choose one of our team plans.
How do I add team members?
Visit the :// Menu > My Account > Manage Team > Add Members to add new team members to your team account. We'll automatically send them their new login information.
If your team member has had an account with Worship Artistry prior to joining your team, they can continue to use their old login. They will be automatically added to your team account. If their subscription is still active, the addition may not be automatic, so reach out to us and we'd be happy to take a look at their account and add them to your team for you. For more information, visit our article.
Can I replace team members instead of upgrading team size?
Absolutely. Purchasing a team size unlocks that number of team members, but you can change the roster at any time. Visit the :// Menu > My Account > Manage Team > Add Members to delete members, then add new ones. If you need to swap them back, follow the same process.
Do I need to buy multiple subscriptions for access to lessons on multiple instruments?
Nope! One subscription unlocks access to our entire lesson library and all instruments. So if you sing and play multiple instruments, more power to you.
Can I print all the tabs for a song at once?
Yes, you are able to print our tabs with the new update. That said, we encourage you to ditch the printing altogether and use the incredible device you are reading this on–you’ll never go back.
Are transposable tabs included in my plan?
Yes, if you joined the Worship Artistry community after November 19, 2019.
If you joined before November 19, 2019, select a new plan that includes transpoable tabs and sheet music in your "My Account" in the :// menu, under Manage Subscription.
Do I need a fast Internet connection to use Worship Artistry?
Yes, you do. Our site’s features require the best technology out there to give you—our users—the best experience possible. We could lower our standards, but that would lessen your experience.
Why am I having trouble viewing lessons?
- Try logging out and back in to Worship Artistry. If that doesn't work, try restarting your browser. Sometimes that allows the system to reset.
- Try a different browser, we've noticed that Worship Artistry works better with Chrome and Safari.
- Try viewing on a different platform (phone, tablet, or computer) to see if it's an issue across devices or localized to one device.
- If you at any time have manually changed your DNS server, change it back to its default setting to see if that makes a difference.
- If you've checked into all these and are still having trouble, let us know and include any specific error codes you come across.
For best results, use Worship Artistry in the Google Chrome browser. Safari also works well.
How many instruments do you have?
Currently, we have five, plus vocals: acoustic guitar, electric guitar, drums, keyboard, and bass guitar. All accounts include all instruments, plus vocals.
How much music experience do I need to use Worship Artistry?
The "Courses" (in the :// menu) on Worship Artistry are designed to teach space aliens who have never heard music before. Seriously, once you’ve got those few lessons under your command, you can move on to the song lessons that have tools for every level of musician. We are all about helping you bring your best, wherever you might be in your journey.
Are the lessons exact representations of the songs they are teaching?
Well, yes…and no. Every musician is a little different and plays in a unique style. We respect the artists enough to make every effort to teach the song parts as accurately as possible, while at the same time keeping the music accessible for all. We arrange the song to fit a five-piece ensemble in a way that matches the recording as much as possible. In order to play the songs exactly, note for note, you would need to learn every song directly from the artist—and even then, they probably wouldn’t be able to communicate every detail of their playing.
Changing My Account Level
How do I cancel if I want to end my subscription?
We hope that people will be part of the Worship Artistry community for a very long time, but there are no strings attached for anyone who wants to cancel. Just go to the :// Menu > My Account > Manage Subscription > Cancel your subscription.
If your account is active, there is a link to cancel under the upgrade options. Cancelling your account simply stops the subsequent recurring fee.
Can I get a refund?
A prorated refund may be issued for a charge transaction settled within the past 30 days. That prorated refund is not automatic, so contact us through our contact form or email@example.com to pursue a prorated refund.
Can I change my account plan?
Upgrading: You can always upgrade from a monthly plan to an annual plan, an individual plan to a team plan or a smaller team to a larger team at any time.
Our system will apply the prorated remainder of your last payment to your new plan and reset your billing date. For instance, if you have a plan that is $22 / month and your billing date is March 1, but you want to upgrade on March 15, $11 will be applied to your payment and your new recurring billing date will reset. If you upgraded to a larger monthly plan, it will be the 15th of each month, and if you upgraded to an annual plan, it will renew on March 15 every year. To upgrade, visit :// Menu > My Account > Manage Subscription.
Downgrading: Changing your plan from an annual to monthly, a team to individual, or a larger team to a smaller team is a bit more complicated but not impossible.
If you are moving to a smaller team plan, you'll need to remove any members that exceed the new plan limit first. If you purchased an annual plan, you've paid for that year. If your team size decreases but you've already purchased a year plan, we encourage you to think of others (including young musicians) that might appreciate access to Worship Artistry. You can change your team members (within the same team size) by visiting :// Menu > My Account > Manage Team > Add Members.
We recommend downgrading just before your next billing cycle, be it monthly or annual. Since refunds are not automatic and we can only issue them within 30 days of a transaction, please downgrade your plan either soon after or soon before your billing renewal transaction. Contact us if any manual adjustments need to be made, we're glad to help.
If you have any questions about changing your plan, we're happy to help you out through our contact form.
Will my card be charged automatically?
Yes. Worship Artistry is set up like most subscription services, and your card will be charged automatically to keep your subscription active. If you have a monthly Individual or Team Plan, it will charge each month, while if you have an annual Individual or Team plan, it will renew every year. Your card will charge at the beginning of your billing cycle. (For instance, if you register for a monthly plan on July 21, your card will charge on July 21 to unlock access for the next month, then charge on August 21, and so on.)
Will I be notified of future billing?
No, billing is automated, so the charges will process regularly on your montly or annual billing cycle. We do not send email notifications of future charges, but we can process prorated refunds for charges in the past 30 days.
How do you process my credit card?
We use Authorize.net, one of the leading credit card processing companies on the web, to handle all credit card transactions. A refund may only be issued for a charge transaction settled within the past 30 days.
Can I use PayPal to pay for my account instead of a credit card?
At this time, we accept PayPal only for Annual Plans. If using PayPal is important to you, please message us and we'll try our best to help.
Changing Account Details
Once you're logged in, visit the :// Menu and "My Account." You can upgrade your subscription, change your contact and payment information, and more.
How do I get an invoice?
We don't email invoices, but you can access them any time under :// Menu > My Account > Payment History. Prices are listed in US Dollars.
Still have questions? Reachout via the contact form and we'll reach out to you within the next business day.