Frequently Asked Questions

How can I contact support at Worship Artistry?

1. Fill out and submit the contact form

2. Email us at support@worshipartistry.com

3. Call us at (877) 545-6888 – this number goes to a voicemail but we'll respond by email as soon as we can. 

You can expect to receive a response within the next business day. 

Using the Website

Can I request a song lesson?

Fill out this form to get the song you're looking for on our radar. 

How often do you add new content?

We believe that with all of the music being released, it is impossible to have enough high-quality, well-organized content. It is our goal to add one new song each week, but we also keep adding vocals, bass, and drums to lessons that previously included only guitar and keyboard. We're always working on adding songs and lessons.  

Can I print chord charts and sheet music?

To print the chord chart, simply select the print icon when you're in the song lesson. Then use your device's print function. Print from a mobile device by using a browser while holding the phone in landscape orientation. That's when you'll see the print icon.

Why can't I hear my instrument in the 'Practice Mix' or 'Play Along'?

Don't worry, that's the point. We drop the volume of your instrument down so you can hear yourself play along with the other instruments on the album recording. It's a great way to get a full-band practice experience when you're on your own. If you want to hear the master recording with your instrument, the Music Video is what you're looking for. 

How do I make and share setlists?

Read our helpful article.

My Account

Can I share my account with a friend?

No. If you'd like to go in with your friends or your worship team, choose one of our team plans.  

How do I cancel my subscription?

Go to the :// Menu > My Account > Manage Subscription > Cancel your subscription.

If your account is active, there is a link to cancel under the upgrade options. Cancelling your account simply stops the subsequent recurring fee.

Can I get a refund?

A prorated refund may be issued for a charge transaction settled within the past 30 days. That prorated refund is not automatic, so contact us through our contact form or support@worshipartistry.com to pursue a prorated refund. 

Can I change my account plan?

Upgrading: You can always upgrade from a monthly plan to an annual plan, an individual plan to a team plan or a smaller team to a larger team at any time. To upgrade, visit :// Menu > My Account > Manage Subscription.

Downgrading: Changing your plan from an annual to monthly, a team to individual, or a larger team to a smaller team is a bit more complicated but not impossible. Since refunds are not automatic and we can only issue them within 30 days of a transaction, please downgrade your plan either soon after or soon before your billing renewal transaction. Contact us if any manual adjustments need to be made, we're glad to help.  

If you have any questions about changing your plan, we're happy to help you out through our contact form.

How do I get an invoice?

We don't email invoices, but you can access your receipts go to the :// menu > "My Account," > Manage Subscription > Manage Billing, then look for your Invoice History. Selecting the little boxy arrows will open up your receipts for downloading and printing. Prices are listed in US Dollars.

Team Plans

How do I add team members?

Visit the :// Menu > My Account > Manage Team > Add Members to add new team members to your team account. We'll automatically send them their new login information.

If your team member has had an account with Worship Artistry prior to joining your team, they can continue to use their old login. They will be automatically added to your team account. If their subscription is still active, the addition may not be automatic, so reach out to us and we'd be happy to take a look at their account and add them to your team for you.

For more information, view this article.

Can I replace team members instead of upgrading team size?

Absolutely. Purchasing a team size unlocks that number of team members, but you can change the roster at any time. Visit the :// Menu > My Account > Manage Team > Add Members to delete members, then add new ones. If you need to swap them back, follow the same process.

Tech Info

Do I need a fast Internet connection to use Worship Artistry?

Yes, you do. Our site’s features require the best technology out there to give you—our users—the best experience possible. We could lower our standards, but that would lessen your experience. 

Why am I having trouble viewing lessons? 

  • Try logging out and back in to Worship Artistry. If that doesn't work, try restarting your browser. Sometimes that allows the system to reset. 
  • Try a different browser, we've noticed that Worship Artistry works better with Chrome and Safari.
  • Try viewing on a different platform (phone, tablet, or computer) to see if it's an issue across devices or localized to one device.
  • If you at any time have manually changed your DNS server, change it back to its default setting to see if that makes a difference.
  • If you've checked into all these and are still having trouble, let us know and include any specific error codes you come across.

Billing

Will my card be charged automatically?

Yes. Worship Artistry a subscription service and your card will be charged automatically to keep your subscription active. If you have a monthly Individual or Team Plan, it will charge each month, while if you have an annual Individual or Team Plan, it will renew every year. Your card will charge at the beginning of your billing cycle.

Will I be notified of future billing?

No, billing is automated, so the charges will process regularly on your montly or annual billing cycle.

How do you process my credit card?

We use Stripe, one of the leading credit card processing companies on the web, to handle all credit card transactions. A refund may only be issued for a charge transaction settled within the past 30 days.

Still have questions? Reachout via the contact form and we'll reach out to you within the next business day.